COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use your home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.
Due to high demand, Orders are generally shipped from older to newest ones and dispatching takes about 1 to 3 working days. You will receive a shipping notification email that will notify you when your item is on the way.
Your order will be sent to the address that is on your Roosali order.
Please make sure that this address is complete with a house number, street, and postcode and that it is the correct delivery address.
DELIVERY TIME ESTIMATES
We Ship Worldwide!!STANDARD SHIPPING
EUROPE 7 - 16 WORKING DAYS AUSTRALIA & USA 7 - 22 WORKING DAYS REST OF THE WORLD 7 - 24 WORKING DAYS
Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur.
If you are still to receive an item after the estimated delivery date please be patient, give it a few days and your order will be there before you know it.
You've given it a few days and the situation remains so just follow these steps:
STEP 1: Check the delivery address of the order.
STEP 2: Check that you have not been left a red card from mail through your letter box stating that they tried to deliver and are holding your package at the post office. It's also a good idea to check with neighbours and places around your property for left parcels and contact your local post office.
STEP 3: Send us an email and we will do our best to solve the situation.
POLICY AND TERMS
By placing an order at Roosali, you are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping back to Roosali. This also applies to any shipments that are refused by you at delivery.
If you have any questions regarding our shipping, please email us at: email@example.com
International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks, slow local delivery services or busy periods of the year i.e. Christmas, holiday etc.